Refund Policy (COD + Online Payments)
Servoomart.ae offers refunds based on the payment method and the issue type.
1) COD Orders
- For COD orders, payment is collected only after delivery.
- If you cancel before dispatch or refuse delivery due to a major issue, no refund is needed because no
payment was collected.
2) Online Payment Orders
- If an order is paid online and later cancelled (within the allowed window), refund will be processed to
the original payment method. - Refund timeline depends on the payment gateway/bank processing time.
3) Refund Eligibility
Refunds may be approved in these cases:
- Order cancelled by Servoomart.ae due to stock or operational issue
- Wrong bundle delivered (different tier/nationality than ordered)
- Major missing items that cannot be resolved quickly
- Quality issue confirmed (expired/damaged product)
4) Not Eligible for Refund
- Minor brand changes or category-based replacements as per Replacement Policy
- Customer change of mind after packing/dispatched
- Incomplete address / customer not reachable / customer refusal without valid reason
5) Resolution First
- If possible, Servoomart.ae will first try to resolve issues by:
o Sending missing items, or
o Replacing affected item(s) with equal value.
